Warranty, Returns & Refund Policy

    • Last updated: 15 / December / 2025
       
      At Taj Alfakhama Used Cars & Spare Parts LLC, we aim to provide reliable automotive parts with clear after-sales support. Please review the following policy before placing your order.
       
      🔧 Warranty Coverage
       
      ✅ 30-Day Extended Warranty
       
      Most products sold by Taj Alfakhama are covered by a 30-day extended warranty, starting from the date of delivery.
      The warranty covers:
       
      Functional defects under normal usage
       
      Faults directly related to the supplied part
       
      The warranty does not cover:
       
      Incorrect installation
       
      Normal wear and tear
       
      Damage caused by misuse, modification, or accidents
       
      Electrical damage due to improper wiring, coding, or programming
       
      Compatibility issues if vehicle details were not confirmed before purchase
       
      🆕 New Aftermarket Parts
       
      Sold as new aftermarket replacement parts
       
      Covered by the 30-day extended warranty
       
      Intended as cost-effective alternatives to original manufacturer parts
       
      ♻️ Used / OEM-Style Parts
       
      Sold as used or OEM-style replacement parts
       
      May show normal signs of prior use
       
      Covered by the 30-day extended warranty, unless stated otherwise on the product page
       
      🔄 Returns & Exchanges
       
      ✅ Eligible Returns
       
      A return or exchange may be accepted if:
       
      The part is defective
       
      The part does not function as intended
       
      The issue is reported within 30 days of delivery
       
      ❌ Non-Eligible Returns
       
      Returns will not be accepted if:
       
      The part has been installed or modified
       
      Damage occurred after installation
       
      The part was ordered incorrectly by the customer
       
      Electrical parts were installed or programmed
       
      Original packaging, labels, or seals are missing or damaged
       
      🔁 Return Process
       
      To request a return or warranty claim:
       
      1. Contact our team within 30 days of delivery
       
      2. Provide:
       
      Order number
       
      Clear photos or videos showing the issue
       
      Vehicle details (model, year, engine)
       
      3. Our team will review the request and advise on the next steps
       
      Approved returns must be sent back in their original condition.
       
      🚚 Shipping & Handling
       
      Shipping and handling fees are non-refundable
       
      Return shipping costs 40 AED (are the responsibility of the customer unless otherwise agreed)
       
      📌 Important Notes
       
      Compatibility confirmation before purchase is strongly recommended
       
      Warranty claims are subject to inspection
       
      This policy complies with applicable UAE consumer protection regulations
       
       💳 Refunds Policy

      Refunds are issued only after the returned item has been received and inspected by our team.

      If a return is approved, the refund will be processed using the original payment method within 7–10 business days, depending on the payment provider.

      Refunds apply only to the product value. Shipping, handling, and installation costs are non-refundable.

      No refunds will be issued for:
       – Installed or modified parts
      – Electrical parts once installed
      – Incorrect orders placed by the customer
      – Damage caused after delivery
      – Items returned without prior approval

      For inquiry-based or WhatsApp orders, refunds (if applicable) will be processed according to the agreed payment method.

       
      📞 Need Assistance?
       
      For warranty or return-related questions, please contact our support team before placing or returning an order.
       
       
       

      www.tajalfakhama.com

      +97165386688
      UAE, Sharjah, P.O.Box:80123
       
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